Mentions légales

Notes d'information et mentions légales

Identity

You are visiting the website "La bonne adresse de Provence" (referred to as "the website" or "our website").

The website is hosted by OVH SAS, a hosting company located at 2 rue Kellermann, 59100 Roubaix, France.

If you have a complaint or problem with the website, you can contact us via the contact page.

Intellectual property

Unless otherwise stated, all content on the website is the property of its owners; this also includes illustration images.

Any reproduction of content (such as text or images) outside the website without the express permission of the owners and not provided for under the law (such as the right to quote) is unauthorised and unlawful.

Terms and conditions of sales

The conditions of sale are exposed to the customer during the booking process, who has the choice of accepting or refusing them before payment and confirmation of the booking.

Data protection policy (GDPR)

We take the protection of your personal data seriously and are committed to ensuring compliance with the General Data Protection Regulation (GDPR). This policy explains how we collect, process and store your personal data when you use our website.

1. Data we collect

When you make a booking via our system, or when you contact us via the contact form, we may collect the following personal data:

• First and last name
• Country
• Mail address
• Email address
• Telephone number
• Preferred languages

Additionally, when you browse the website, the latter collects information related to the way you use it (pages visited, website of origin...), and related to your hardware (browser used, language, country...). However, this data is not personal.

2. Purpose of data collection

We collect and process personal data in order to fulfil our contractual obligations to you. More specifically, your data is used to:

• Confirm and manage your booking
• Communicate with you about your booking
• Ensure communication with you in a language that is convenient for you
• Check the accuracy of your booking details and contact information.

The data collected when you browse the website is used solely for statistical and information purposes. It is not collected for the purpose of tracking and advertisement.

3. Legal basis for processing

In accordance with Article 6.1.b. of the GDPR, the processing of your personal data is necessary for the performance of a contract to which you are a party. Without this data, we cannot process or manage your booking.

4. Storage and retention of data

We store your personal data securely and retain it only for as long as is necessary for the purposes described in this policy or as required by law. In general, we retain booking data for 30 days after your departure or cancellation of your booking, unless a longer period is required for legal, tax or regulatory purposes.

5. Data sharing

We do not share your personal data with third parties unless it is:

• Necessary to fulfil your booking (for example, sharing your details with accommodation or service providers).
• Required by law.

Any third party recipient must comply with the GDPR and ensure the protection of your data.

6. Your rights

Under the GDPR, you have the following rights in relation to your personal data:

• Right of access: You can request access to the personal data we hold about you.
• Right of rectification: You may request corrections for inaccurate or incomplete data.
• Right to erasure: You may request the deletion of your data when it is no longer required for the purposes for which it was collected.
• Right to limit processing: You may request the restriction of data processing in certain circumstances.
• Right to data portability: You may request a copy of your data in a structured, commonly used format.
• Right to object: You may object to the processing of your data in certain situations.

To exercise these rights, please contact us via the contact page.

You can oppose to the collection of your browsing data on the website (mentioned in point 2) by deactivating it with this link.

7. Contact information

If you have any questions, concerns or complaints about the processing of your personal data or this policy, you can contact us via the contact page.

8. Supervisory authority

If you believe that your data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority in your country.